ACE Relocation Nation
Designed to keep HHG Van Operators updated on industry topics that impact their ability to run a successful small business. Ace Relocation Systems is a leading U.S. moving, warehousing, and distribution company with coverage around the globe. For nearly 40 years, our family-owned business has provided unrivaled customer service to individuals, employee relocation programs, and commercial business clients. Our strength comes from our small-business heritage and customer-first philosophy combined with the services and technology that come from being the largest hauler for Atlas Van Lines. https://www.acerelocation.com/
ACE Relocation Nation
090 | Ben Johnson on the Future of Moving: Inside Atlas Van Lines' Bold New Direction
In this must-listen episode of ACE Relocation Nation, host Dan Lammers sits down with Ben Johnson, Senior Director of Operations at Atlas Van Lines, for an inside look at the trends, technologies, and strategic shifts reshaping the future of relocation.
Together, they explore how Atlas is modernizing operations, improving agent collaboration, and leveraging data to stay ahead in a competitive and rapidly evolving industry. Ben shares his perspective on shipment size trends, driver retention, containerization, and the growing importance of technology adoptionโincluding Atlas' push for tools like CrewPro and more streamlined operational rules.
Youโll also hear insights on:
- ๐ฆ Changing customer behavior and the impact of the Amazon effect
- ๐ Challenges in van operator recruitment and retention
- ๐ง Why building relationships across the agent network is more critical than ever
- ๐ How data-driven decisions are improving service delivery and resource planning
- ๐๏ธ The rebound of metro markets like San Francisco and New York post-COVID
- ๐ Upcoming events: the Atlas Truck Show and the Network Operations Conference
Whether you're a moving industry professional, a logistics leader, or just relocation-curious, this episode offers a front-row seat to how Atlas Van Lines is preparing for a smarter, faster, more customer-focused future
00:00 ๐๏ธ Intro & Guest Welcome
01:08 ๐ Birthdays, Tacos & Cubs Talk
04:00 โพ World Series & DIY Moves
06:00 ๐ก Family Life & Hiring Movers
09:10 ๐ฆ Shipment & Weight Trends
10:50 ๐บ๏ธ Bay Area & NYC Migration Shift
13:20 ๐ Updating Ops Rules & Strategy
15:00 ๐ค Agent Collaboration at Atlas
17:00 ๐ Faster Moves with Containers
19:00 ๐ท Van Operator Shortage & Tech
21:00 ๐ฑ CrewPro & Driver Support
24:00 โก Customer Expectations Rising
25:45 ๐จโ๐ฉโ๐งโ๐ฆ Tech & Traveling with Kids
28:00 ๐คณ Social Media for Communication
30:00 ๐งญ Preview: 2026 Ops Conference
33:45 ๐ป Atlas Truck Show Details
38:00 ๐ฎ Market Outlook for 2026
40:00 ๐ Bravo Week & Best Practices
41:30 ๐ Closing Thoughts
42:45 ๐ฌ Outro & Credits
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